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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Earl Zander

May 14, 2025

5  out of  5
rating by Earl Zander
"Awesome job girl"
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Md Shafi Uddin Siddiqui

May 13, 2025

5  out of  5
rating by Md Shafi Uddin Siddiqui
"Really nice and helpful folks. I had so many questions and they have been very patient and provided all the answers. I will Highly recommend them."
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Sharon Ark

May 8, 2025

5  out of  5
rating by Sharon Ark
"Marissa and her co-workers are very friendly and knowledgeable. I would recommend their team for your insurance needs."
We responded:
"Sharon, thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with Marissa and our team. Providing friendly and knowledgeable service is our top priority, and your recommendation means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out!"
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Tina S

May 7, 2025

5  out of  5
rating by Tina S
"They are very helpful and very sweet anything you need they will help you do"
We responded:
"Thank you for the 5-star rating! We're glad to know that our service has exceeded your expectations, and we have been able to help you. If there's anything more, we can do for you, don't hesitate to reach out! We are always happy to help! -Marissa"
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Charles Bowman

May 6, 2025

5  out of  5
rating by Charles Bowman
"Awesome people. They take very good care of us! We had a tree fall on our house and the people in the office were on it immediately. We can’t thank you enough!!"
We responded:
"Thank you so much for your kind words, Charles! We're thrilled that you and your family feel well taken care of. It means a lot to us. If there's anything else we can do, please don't hesitate to reach out!"
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Michelle Schon

May 5, 2025

5  out of  5
rating by Michelle Schon
"We’ve been with State Farm for over 20 years and with Marissa as our agent for the past few years—and we couldn’t be happier. Recently, we had to file two claims, Marissa and Heather were nothing short of outstanding. They were especially caring, responsive, and incredibly efficient at getting the claims process started right away. Every interaction with their office is seamless, and the communication is always clear and prompt. We also appreciate that the office checks in with us annually to review our policies, which helps us stay up to date and feel confident that our coverage still fits our needs. It’s that kind of consistent, attentive service that keeps us loyal customers"
We responded:
"Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear about your positive experiences with Marissa and Heather. It’s our goal to provide outstanding service, and we’re glad to know that our efforts to be caring, responsive, and efficient have made a difference for you. We believe that regular check-ins are essential to ensuring that our clients have the coverage they need, and we're so pleased that you find value in that practice. Your loyalty over the past 20 years means the world to us, and we look forward to continuing to serve you for many more years to come. If you ever need anything or have questions, please don’t hesitate to reach out!"
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Tiffany Ladd

May 4, 2025

5  out of  5
rating by Tiffany Ladd
"Will & Marissa always take great care of our family when we call into the office, and email to ask questions. Thank you!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Will and Marissa have been able to provide great care for your family. Our team is dedicated to being responsive and helpful, and it’s wonderful to know that you feel supported when you reach out to us. If you ever have more questions or need assistance, please don't hesitate to get in touch. We’re here for you!"
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Don Adams

May 1, 2025

5  out of  5
rating by Don Adams
"Heather is always so nice to talk to. Everyone has always been friendly and helps with any issues that I might have."
We responded:
"Thank you for taking the time to share your experience! We’re so glad to hear that you find Heather and the rest of our team friendly and helpful. Providing a welcoming and supportive environment for our clients is our top priority, and it’s wonderful to know that we’re meeting that goal. If you ever have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help!"
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JP Prine

April 29, 2025

5  out of  5
rating by JP Prine
"William has been awesome to work with. He’s very responsive and hot me a great rate."
We responded:
"Thank you so much, JP! It’s been a pleasure working with you. We’re glad William could help with your insurance needs and appreciate your kind words. Don’t hesitate to reach out if you ever need anything else!"
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Jennifer Houde

April 25, 2025

5  out of  5
rating by Jennifer Houde
"Had a great and easy experience switching. Thank you to Heather for helping with this transition. Saving us money was the key!"
We responded:
"Thank you for the wonderful feedback! We’re so glad to hear that Heather was able to provide excellent customer service. Your recommendation means a lot to us! If you ever need anything in the future, please don't hesitate to reach out."
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Brittany Foltz

April 18, 2025

5  out of  5
rating by Brittany Foltz
"I had a rock hit my windshield on the highway and crack it dead set in front of the driver’s view. I contacted Marissa and she instantly got me set up with a repair. When the repair was well-done but still visible in my sight, she coordinated a FREE windshield replacement within days! She’s saved our family on our rates and has been amazing with service needs! Highly recommend!"
We responded:
"Thank you for the amazing review, Brittany! We're so glad the team was able to jump in quickly and handle things for you. A cracked windshield can be such a headache, especially when it’s right in your line of sight, so we’re thrilled we could help turn that around fast with a full replacement. Thanks again for the recommendation—it truly means the world to us!"
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Crystal Wright

April 18, 2025

5  out of  5
rating by Crystal Wright
"Great customer service, and prices that are affordable. Thank you State Farm."
We responded:
"Thank you so much for your kind words, Crystal! We're thrilled that you had a positive experience with our customer service. We strive to provide excellent service to all our customers. If you ever need assistance or have questions, please don't hesitate to reach out. We're here to help!"
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tim rourke

April 18, 2025

4  out of  5
rating by tim rourke
"Heather did a great job . I called on phone and needed to do a change to beneficiaries on my life policy.. Said she needed toput putme on hold for a few minutes and thats what it was not 15 ! I bought this policy over 30 years ago from jim zaya who ran an office in blue ash. Policy was moved to Marrissa's office several years ago. Thumbs 👍 thanks for your help Heather! Tim R"
We responded:
"Thank you so much for your kind words and for sharing your experience, Tim! We're so glad Heather was able to assist you quickly and efficiently. It's always special hearing from someone who's been with us for over 30 years; we really appreciate your continued support. If you ever need anything else, we’re just a phone call away!"
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Jared Crisenbery

April 17, 2025

5  out of  5
rating by Jared Crisenbery
"It is always quick and easy to deal with my car insurance. All the staff are very kind and knowledgeable. Heather is amazing!"
We responded:
"Thank you so much for the great feedback, Jared! We’re happy to hear that your experience with us has been quick and easy—that’s exactly what we aim for. We truly appreciate your kind words about our team. Thanks again for choosing us!"
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Jonathan

April 16, 2025

5  out of  5
rating by Jonathan
"William was great highly recommend working with him"
We responded:
"Thank you so much for the kind words, Jonathan! It was a pleasure working with you, and I’m thrilled to hear you had a great experience. We truly appreciate the recommendation and look forward to the opportunity to work together again!"
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Donna Walters

April 16, 2025

5  out of  5
rating by Donna Walters
"Always so helpful. Marissa and her staff know the meaning of customer service!"
We responded:
"Thank you, Donna, for your kind words! We’re thrilled to hear that our team has consistently provided you with excellent customer service. We are delighted to know that you’ve had such a positive experience with us. We’re happy to help with your insurance needs—thanks for choosing us! – Marissa "
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Jonathan Collins

April 15, 2025

5  out of  5
rating by Jonathan Collins
"Outstanding service and always willing to help!"
We responded:
"Thank you so much for the kind words, Jonathan! We're thrilled to hear you had a great experience and truly appreciate you taking the time to leave a review. It's always our goal to be helpful and provide outstanding service—glad to know it’s making a difference!"
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Dave Younkin

April 10, 2025

5  out of  5
rating by Dave Younkin
"Great service. Knowledgeable staff."
We responded:
"Thank you so much for the kind words, Dave! We're thrilled to hear you had a great experience and that our team was able to help. If you ever need anything, don't hesitate to reach out—we're always here to help!"
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Ashley Murphy

April 8, 2025

5  out of  5
rating by Ashley Murphy
"Marissa is absolutely the best agent out there! She has always been very delightful to work with on our plans ! Heather, Will and, Marissa are the best group to get your insurance through ! Highly recommended Marissa William State Farm agency !!"
We responded:
"Thank you so much for your wonderful review! We're so glad to hear that the team has made your experience with us a positive one. We pride ourselves on having a team that's both knowledgeable and delightful to work with, and it’s fantastic to know that’s exactly what you've experienced. Your recommendation means the world to us, and we truly appreciate your support. Looking forward to continuing to work with you!"
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Martin Vargas

April 4, 2025

5  out of  5
rating by Martin Vargas
"Best insurance agency in lebanon ohio.They have the best costumer service and very friendly and welcoming people ."
We responded:
"Thank you so much for the great review, Martin! We're so glad you’ve had such a positive experience with our team. We pride ourselves on providing top-notch customer service and creating a welcoming atmosphere. If you ever need anything else, don't hesitate to reach out—we're always here to help! "
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Joshua Helton

April 4, 2025

5  out of  5
rating by Joshua Helton
"Everytime I call from just questions to some problems, they are always super kind and helpful Ms heather has always fixed my issues and assisted me and everything I’ve ever needed or asked for!"
We responded:
"Thank you so much for your kind words, Joshua! We're thrilled to hear that Heather has been able to assist you and make your experience a positive one. It's our goal to provide helpful, friendly service, and we're so happy that you've felt well taken care of. If you ever need anything else, don't hesitate to reach out— we're here to help!"
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Alex Svarda

April 2, 2025

5  out of  5
rating by Alex Svarda
"So helpful! Having a local agent to work with is a God send!"
We responded:
"Thank you for the great review, Alex! We’re so glad to hear that having a local agent has been such a positive experience for you. We aim to build those personal connections to make things easier for you. If you ever need anything, don’t hesitate to reach out!"
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Robin Totten

April 2, 2025

5  out of  5
rating by Robin Totten
"My agent Marrissa Williams is so helpful every time I call her with questions about my policy she doesn't hesitate to be kind to answer . Robin Totten"
We responded:
"Thank you so much for your kind words, Robin! We're thrilled to hear that the team has been such a helpful resource for you. Providing excellent service is our top priority, and it’s great to know that she’s always there to assist you with your questions. If you ever need anything else, don’t hesitate to reach out!"
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Julie Wilson

April 1, 2025

5  out of  5
rating by Julie Wilson
"Super helpful and easy to work with!"
We responded:
"Thank you so much for the kind words, Julie! We're thrilled you had a positive experience and found our team helpful and easy to work with. We look forward to working with you again!"
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Viper Fixer

March 31, 2025

5  out of  5
rating by Viper Fixer
"Always courteous and helpful, very knowledgeable. Great agency to work with!"
We responded:
"Thank you so much for the wonderful feedback! We're delighted you've had such a positive experience with our team. It's our goal to provide excellent service, and we're happy to know we met your expectations. We look forward to working with you again soon! "